A WhatsApp bot intakes complaints, classifies category and severity, offers an immediate AI-suggested resolution, and escalates serious cases to a human with a ticket.
Complaints are handled slowly and inconsistently over WhatsApp/phone, hurting reputation and repeat business.
A WhatsApp bot intakes complaints, classifies category and severity, offers an immediate AI-suggested resolution, and escalates serious cases to a human with a ticket.
GPT classifies complaint type/severity and drafts a first-response resolution based on the business's own policy.
Faster complaint acknowledgement, more consistent handling, fewer complaints escalating to public reviews.
Click below to simulate the deployed product. Every field is customizable at delivery.
| Ticket | Category | Severity | Status |
|---|---|---|---|
| #0142 · Wrong size delivered | Product | Medium | AI-resolved |
| #0141 · Package damaged | Shipping | High | Escalated to owner |
| #0140 · Late delivery | Shipping | Medium | AI-resolved |
| #0139 · Payment issue | Billing | High | Escalated to owner |
These are captured in the confirmation form after purchase. Every product ships with these fields exposed in a settings page.
complaints (id, user_id, contact_phone, category, severity, status, ai_suggested_resolution, resolved_at)
Full Lovable + Supabase project structure with Edge Function templates for WhatsApp / AI / cron.
Step-by-step Supabase project setup, API key placement, WhatsApp Business linking, first-run test.
customize.json for brand, business name, language, tone. .env.example for all API keys.
Self-host on your Supabase in ~15 min, or opt into DSR-managed VPS at checkout.