A WhatsApp/web form intakes refund requests; AI checks the request against the business's own refund policy and suggests approve/reject/escalate, all tracked as tickets.
Refund/return requests are handled ad hoc with no audit trail, leading to inconsistent decisions and customer frustration.
A WhatsApp/web form intakes refund requests; AI checks the request against the business's own refund policy and suggests approve/reject/escalate, all tracked as tickets.
GPT compares the customer's stated reason against the uploaded refund policy text and recommends a decision with reasoning.
Faster, more consistent refund handling and a clear audit trail for disputes.
Click below to simulate the deployed product. Every field is customizable at delivery.
These are captured in the confirmation form after purchase. Every product ships with these fields exposed in a settings page.
refund_tickets (id, user_id, customer_phone, order_ref, reason, ai_recommendation, status, resolved_at) refund_policies (id, user_id, policy_text)
Full Lovable + Supabase project structure with Edge Function templates for WhatsApp / AI / cron.
Step-by-step Supabase project setup, API key placement, WhatsApp Business linking, first-run test.
customize.json for brand, business name, language, tone. .env.example for all API keys.
Self-host on your Supabase in ~15 min, or opt into DSR-managed VPS at checkout.