Refund Policy

1. Digital products (marketplace)

All digital products listed on the DSR Marketplace are delivered instantly after purchase. Because a working demo, preview, or sample is available before every purchase, buyers are expected to evaluate fit prior to paying.

7-day refund window. We will issue a full refund within seven (7) days of purchase if the product does not function as described on the product detail page, and the seller cannot resolve the issue within a reasonable time. Refunds are not available for buyer's remorse, changed requirements, or difficulty using a product that matches its description and demo.

Refunds are processed to the original payment method within 7–14 business days after approval: card payments go back to the card, and JazzCash or Easypaisa payments go back to the wallet you paid from. Older bank-transfer payments are refunded to an account you nominate, in the currency you paid.

2. Academy courses

Level 1 courses are free for signed-in learners, so there is nothing to refund. Level 2 courses are paid: the first lesson of each is a free preview, so you can judge the course before you pay. If you were charged but your lessons did not unlock, or you were charged twice for the same course, contact us and we will unlock the course or refund the extra payment to the method you paid with.

3. Services (AI Automation Suite, Business OS, custom work)

Service engagements are governed by the signed statement of work (SOW) or proposal you agree to before work begins. Typical terms:

• Deposits are non-refundable once scoping/discovery has started.
• Milestone payments are refundable only for milestones not yet delivered.
• Fixed-scope builds carry a satisfaction remediation clause — we fix any failure to meet the agreed acceptance criteria at no extra cost, rather than issuing a partial refund.

Where our SOW conflicts with this policy, the SOW governs.

4. How to request a refund

Email contact@digitalsilkroute.com with your order reference (e.g. DSR-2026-XXXX), the reason for the refund, and any supporting evidence (screenshots, demo mismatch, etc.). We respond within 2 business days.

5. Chargebacks

Please contact us before initiating a chargeback — we can almost always resolve issues faster than your bank can. Fraudulent chargebacks may result in account suspension and legal follow-up in the applicable jurisdiction.

6. Changes to this policy

We may update this policy from time to time. Purchases are governed by the policy in effect at the time of purchase.