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E-commerce

COD Order Shield

Stop paying for parcels that come back.

COD Shield confirms every cash-on-delivery order with the buyer on WhatsApp, gives each order a return-risk score with plain reasons, books the courier for the safe ones and shows where your returns come from.

Built by DSR
COD Shield home: orders waiting to confirm, needing you and ready to ship, with the return rate
A high-risk order with the reasons for its score
Orders on a phone

The problem

A large share of cash-on-delivery parcels are refused at the door, and every refusal costs you delivery both ways plus stock stuck in transit.

How it fixes it

Confirm before you ship. Every order gets a WhatsApp confirmation and a risk score learned from your own deliveries, so risky orders wait for you and serial refusers are blocked.

What it does

Confirms every COD order

The buyer gets the order details with Confirm and Cancel buttons as soon as it arrives, and a reminder if they don't answer.

Understands real replies

Buttons, "yes", "ji", "haan bhej do", "nahi chahiye", 👍, and change-of-address requests.

Risk score with reasons

"Refused 2 earlier parcels · address has no house number · this city returns 33%", learned from your deliveries.

Holds risky orders

High-risk orders wait for you even if the buyer confirms. Ask for the delivery charge in advance with one tap.

Blocks serial refusers

Buyers who refuse two parcels are blocked automatically and their next order comes straight to you.

Courier booking and reports

Built-in booking and tracking for supported couriers, and return rates by city, product and risk level.

Built for

  • Shopify and WooCommerce stores
  • Instagram and Facebook sellers
  • WhatsApp sellers
  • Anyone shipping cash on delivery

Questions

Where do my orders come from?

From your store, or added by hand or by CSV. Each order is confirmed with the buyer on WhatsApp.

Does it work with my courier?

PostEx and Leopards booking and tracking are built in. For other couriers you paste the tracking number.

Will it cancel orders on its own?

No. Risky orders are held for you to decide, with the reasons shown.

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